Are you positioned for repeated success?
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This is a self-assessment questionnaire about your organizations processes for repeated success. This quiz is designed for managers, aspiring supervisors, trainers and executives trying to assess their own or their company’s management continuous improvement processes.
Directions: Read each item below and mark your response either Less True, Sometimes or More True.
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- Collecting and Logging 0%
- Data to Information 0%
- Indicators 0%
- Organize and Present Information 0%
- Overal Process Benefit 0%
- Personal Effectiveness 0%
- Reviews 0%
- Set Expectations 0%
- Survey 0%
- Verify Performance 0%
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HOW MUCH DOES YOUR ORGANIZATION NEED TO INSTALL THE MANAGEMENT PROCESS?
If the score of your organization was:
Congratulations!
>83% – Your organization has a plan – do – study – act method which is repeatable. W. Edwards Deming would be proud. Look above and see if the assessment areas are balanced. If not, select the 2 lowest areas and find out specifically how you can improve those areas to tighten up your management processes. Studies show that making changes, from this point, will have DRAMATIC results due to all the other things going well already.Beware!
> 65% but < 83% – Beware! Your organization might be running on a whimsical process. You need the management process to have repeatable quality and growth! More work is required to avoid some pitfalls that are risking repeat success in your company. However, you are on the right track. Spend a few days with at least 5 key players looking at what is broken and how to fix those areas. The assessment should provide some initial clues.Danger
<65% – Pull out all the stops! At this point, you need to hire an outside team to come in and provide an overhaul to install the management process before it’s too late. You will need 3 things: 1) The change effort MUST have visible and repeated commitment from the top executive officer. 2) First and second tier from the top of the organization need to be trained immediately and implement the management process. 3) The change effort must be consistent, with follow-up over at least 6 months.Thank you for taking this assessment. We value your feedback!
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Question 1 of 30
1. Question
In our company, it’s fairly common for middle managers to provide 3-4 expected focus areas each week which motivate their direct supports.
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* less true more true
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Question 2 of 30
2. Question
Workers are familiar with consistent weekly expectations.
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* less true more true
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Question 3 of 30
3. Question
More often than not, our organization catches mistakes in quality, late deliverables or cost overruns the first or second time.
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* less true more true
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Question 4 of 30
4. Question
More often than not, our organization’s unwritten rules support change, initiative and feedback.
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* less true more true
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Question 5 of 30
5. Question
When employees arrive, they have an exact way to know what work they have to do that day.
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* less true more true
Hint
Answer “False” if the “to do list” is an inbox of many e-mails to resolve. Answer “True” if employees have a simple written location to find out what the next and most pressing work task is for that day, along with the timeline to complete it. This could be a whiteboard, and excel spreadsheet, a work schedule, etc.
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Question 6 of 30
6. Question
Abraham Lincoln reportedly said, “Give me six hours to cut down a tree and I’ll spend the first four sharpening my axe.” My organization routinely spends at least one third, if not more, of their time on planning.
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* less true more true
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Question 7 of 30
7. Question
Our company spends time challenging the plan to make sure the plan lays out the process steps in an accurate way that will achieve the goal on budget, with quality and in a timely manner.
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* less true more true
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Question 8 of 30
8. Question
On our particularly complicated work projects, most of the workers are aware of the significance when major milestones are met and what they mean.
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* less true more true
Hint
Hint: If the major milestones have names like “Phase 2B,” or are in engineering code, mark “less true.”
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Question 9 of 30
9. Question
At least once a month, each manager has 5 -7 pieces of quantitative information to funnel to upper management. This information accurately highlights to top management the 5 things they need to know to report to stakeholders and make strategic decisions.
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* less true more true
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Question 10 of 30
10. Question
Executives aren’t reactive, but act on the right things at critical times to ensure significant issues are addressed.
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* less true more true
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Question 11 of 30
11. Question
The workers I know are comfortable bringing timely quantitative bad news to the supervisor to highlight what occurred and the trend.
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* less true more true
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Question 12 of 30
12. Question
Workers are aware within a few days to a week of an issue arising and the trend.
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* less true more true
Hint
Example issues are wasted time, lost time, defects above tolerance, delays, backlog, late, cost overruns, etc.
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Question 13 of 30
13. Question
Managers review a simple weekly spreadsheet of their department’s output and can tell where the problems are right away.
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* less true more true
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Question 14 of 30
14. Question
Middle-managers don’t provide massive amounts of detailed information to top management—they provide what is needed.
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* less true more true
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Question 15 of 30
15. Question
My manager knows exactly what to look for and is at my work center within a few days of the problem.
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* less true more true
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Question 16 of 30
16. Question
Key decision makers have the data needed for the most important decisions facing the organization.
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* less true more true
Hint
The big boss doesn’t need to go on a treasure hunt for clues or start in on a “firing-squad” of questions to determine what to do.
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Question 17 of 30
17. Question
My subordinates give me information the way I like it, customized for the way I think.
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* less true more true
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Question 18 of 30
18. Question
When my subordinate brings me the weekly report, she/he has included everything I need for control.
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* less true more true
Hint
I generally don’t have too many questions after my subordinate briefs me on the highlights for a few minutes. Sometimes, I take the time to ask open ended questions, develop the person and talk about their next job as they move up in the company.
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Question 19 of 30
19. Question
My direct reports give me factual good and bad news. They will delve into the problem, potential solutions and reveal where a failure may have occurred.
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* less true more true
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Question 20 of 30
20. Question
Last time we were late on a deadline, my direct-report told me within 3-7 days of the incident. It took 1-2 re-occurrences, but after that, we changed our process so that the same thing wouldn’t happen again.
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* less true more true
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Question 21 of 30
21. Question
A structured approach to management is commonplace in our organization.
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* less true more true
Hint
Hint: People generally like having a predictable and safe boss! How much do people walk on egg-shells around management?
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Question 22 of 30
22. Question
Review meetings are very clearly defined in our company, happen on a routine basis, and at the minimum, occur once a month.
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* less true more true
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Question 23 of 30
23. Question
Crises have decreased as our organization and team learns from past efforts.
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* less true more true
Hint
Example: We implemented things like: call managers, IT helpdesks or similar programs to channel crises to departments suited to handle pop-up urgent problems.
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Question 24 of 30
24. Question
I have learned to manage my e-mail, walk-in appointments and phone calls so they don’t take over my day.
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* less true more true
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Question 25 of 30
25. Question
The executive can look at our database (or other product), at any time, to see the OVERALL cost, schedule, performance and status on top issues that affect the company image and ability to meet customer needs.
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* less true more true
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Question 26 of 30
26. Question
We have a learning organization that does not repeat the same things again and again.
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* less true more true
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Question 27 of 30
27. Question
Workers throughout our organization, for the most part, are confident about the progress we are making in the service (or product) we provide to our customer.
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* less true more true
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Question 28 of 30
28. Question
We are expanding our mission set all the time because we are riding a wave of multiple successes.
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* less true more true
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Question 29 of 30
29. Question
Although there is some level of fear in any organization, the steps we have taken the past few years have reinforced trust and our core values.
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* less true more true
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Question 30 of 30
30. Question
The data shows that we fixed a problem that yielded two more. However, we are tracking those with a precise, recurring method as well…so we are making progress!
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* less true more true
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